How-to
Forgot your password? Restore account access
Show the safe reset request and return to sign-in without exposing reset tokens. If you use a password and cannot sign in, you can request a reset.
Read the steps OR watch the video. Both teach the same outcome, and neither is needed for the other.Jump to the video
Quick steps
Click Forgot password?If you sign in with an email address and a password, and you can't remember the password, you can ask for a reset. On the sign-in screen, select Forgot password.
- Open the DM sign-in screen.
- Click "Forgot password?". The next view is "Reset your password" (/forgot-password).
What it means: If you sign in with an email address and a password, and you can't remember the password, you can ask for a reset. On the sign-in screen, select Forgot password.
Fill in the formEnter the email address of your account. Use the address you normally sign in with.
- Type "returning.member@example.test" into the "Email address" field.
What it means: Enter the email address of your account. Use the address you normally sign in with.
Click Send reset linkThen select Send reset link.
- Click "Send reset link". The next view is "Reset your password" (/forgot-password).
- You should now see "DM's reply": "If an account with that email exists, a password reset link has been sent.".
What it means: Then select Send reset link.
Review the same reply for everyoneDM gives the same reply whether or not an account exists for that address, so it never reveals who has one. If an account exists, a message with a reset link is on its way. The link is personal and works only once, so never share it.
- Review "The same reply for everyone": "If an account with that email exists, a password reset link has been sent.".
What it means: DM gives the same reply whether or not an account exists for that address, so it never reveals who has one. If an account exists, a message with a reset link is on its way. The link is personal and works only once, so never share it.
Fill in the formOpen the link from your email. In this demonstration we follow a sample link. Real links are personal, so we never show one. Enter a new password of at least eight characters, then enter it again to confirm.
- Open the reset link.
- Enter a password (at least 8 characters) in the "New password" field. The value is not shown or recorded.
- Enter a password (at least 8 characters) in the "Confirm password" field. The value is not shown or recorded.
What it means: Open the link from your email. In this demonstration we follow a sample link. Real links are personal, so we never show one. Enter a new password of at least eight characters, then enter it again to confirm.
Click Set new passwordThen select Set new password.
- Click "Set new password". The next view is "Set a new password" (/reset-password).
- You should now see "Confirmation": "Your password has been reset. You can now sign in with your new password.".
What it means: Then select Set new password.
Review sign inDM confirms the change. Select Sign in to go back, and use your new password. This reset is for email and password accounts. If you sign in another way, or your invitation has expired, you may need a different path. In this demonstration, the reset is simulated, so no real account or email was involved. Next, let's sign in and choose your workspace.
- Review "Sign in".
What it means: DM confirms the change. Select Sign in to go back, and use your new password. This reset is for email and password accounts. If you sign in another way, or your invitation has expired, you may need a different path. In this demonstration, the reset is simulated, so no real account or email was involved. Next, let's sign in and choose your workspace.
A real reset email, link, token or account was not shown or verified. The reply and the confirmation come from simulated responses, and the reset email itself is not shown. How long a reset link stays usable is not stated.
Single sign-in with Google, Microsoft or GitHub, and recovering an expired invitation, use different paths and are not covered. Signing in with the new password is not shown.
Next lesson
Descriptive transcript
Read the full transcript, including what happens on screen
Demo environment · sample identity · backend responses are simulated. Request a reset, choose a new password, and sign in again
This guide follows the real DM sign-in screen, the forgot-password request and the reset-password page with simulated backend responses and a sample identity. Whether password reset is available, and how long a reset link stays usable, depends on your organization's DM setup.
Disclosure (kept in this transcript and the video description, not drawn on the frames): Demo environment · sample identity · backend responses are simulated.
00:00–00:13 · find-reset
On screen: Open the DM sign-in screen. Click "Forgot password?". The next view is "Reset your password" (/forgot-password). A highlight labelled "Forgot password" marks "Forgot password?".
Narrator: If you sign in with an email address and a password, and you can't remember the password, you can ask for a reset.
Narrator: On the sign-in screen, select Forgot password.
00:13–00:20 · request
On screen: Type "returning.member@example.test" into the "Email address" field. A highlight marks "Your account email".
Narrator: Enter the email address of your account.
Narrator: Use the address you normally sign in with.
00:20–00:24 · submit
On screen: Click "Send reset link". The next view is "Reset your password" (/forgot-password). A highlight marks "Send reset link". Afterwards: A highlight labelled "DM's reply" marks "If an account with that email exists, a password reset link has been…".
Narrator: Then select Send reset link.
00:24–00:41 · confirm
On screen: A highlight labelled "The same reply for everyone" marks "If an account with that email exists, a password reset link has been…".
Narrator: DM gives the same reply whether or not an account exists for that address, so it never reveals who has one.
Narrator: If an account exists, a message with a reset link is on its way.
Narrator: The link is personal and works only once, so never share it.
00:41–00:57 · new-password
On screen: Open the reset link. Enter a password (at least 8 characters) in the "New password" field. The value is not shown or recorded. Enter a password (at least 8 characters) in the "Confirm password" field. The value is not shown or recorded. A highlight marks "New password". A highlight marks "Confirm it".
Narrator: Open the link from your email.
Narrator: In this demonstration we follow a sample link. Real links are personal, so we never show one.
Narrator: Enter a new password of at least eight characters, then enter it again to confirm.
00:57–01:02 · save
On screen: Click "Set new password". The next view is "Set a new password" (/reset-password). A highlight marks "Set new password". Afterwards: A highlight labelled "Confirmation" marks "Your password has been reset. You can now sign in with your new passw…".
Narrator: Then select Set new password.
01:02–01:30 · back
On screen: A highlight marks "Sign in".
Narrator: DM confirms the change. Select Sign in to go back, and use your new password.
Narrator: This reset is for email and password accounts. If you sign in another way, or your invitation has expired, you may need a different path.
Narrator: In this demonstration, the reset is simulated, so no real account or email was involved.
Narrator: Next, let's sign in and choose your workspace.
Last verified against the product on .